Train new employees in the hotel standards as well as training in OnQ and various customer service aspects. Maintained solid product knowledge of organics and naturals foods Provided outstanding customer service Organized and arranged display cases to attract prospective customers. Use it to save time, attract qualified candidates and hire best employees. So where do you start applying? Partner with providers to create, make changes, and maintain schedule utilization. It’s actually very simple. Front Desk Supervisor II Resume. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. It will be an added advantage for the person having 2-3 years of working experience in front desk supervision. It will be the duty to refer them to contact points at which they can obtain further information. Fully comprehend and execute all relevant phases of the front desk computer system. But a billing supervisor will probably be skilled in billing procedures, billing department, medicaid, and billing system. . The front desk supervisors who went onto college to earn a more in-depth education generally studied business and hospitality management, while a small population of front desk supervisors studied psychology and health care administration. The three companies that hire the most prestigious. Prepare daily flash report indicating VIP arrivals, hotel functions, in-house groups, group arrivals and expect rates. Meanwhile a typical team leader/supervisor has skills in areas such as inbound calls, safety procedures, quality standards, and process improvement. In fact, the difference is about $2,707 per year. Furthermore, as a supervisor, they must lead and encourage the workforce to reach goals while implementing the rules and regulations of the company. When it comes down to education, billing supervisors tend to reach higher levels than front desk supervisors. Let's say you're currently a front desk supervisor, but maybe you're looking for a new opportunity. Create clear and concise manuals for operating the hotel front desk systems for PBX, reservations, and guest checking in/out. Download Professionally Pre-Written Sample Job Descriptions. Here are the duties and responsibilities that front desk supervisors across different industries are likely to perform in their roles. While their salaries may differ, one common ground between front desk supervisors and team leader/supervisors are their skills. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. Supervisors work in a … Now is a good time to apply as Aimbridge Hospitality has 31 front desk supervisors job openings, and there are 10 at Vail Resorts and 7 at Hilton Worldwide Holdings. © 2021 BestSampleJobDescription.com. Based on these skills, you can truly appreciate the difference between the two careers. DEPARTMENT: Front Desk POSITION: Supervisor 6 42. Front Desk Representative job profile Assist in scheduling and delegating work to the front desk, reservations, PBX, bell, valet and transportation departments. Get a supervisor to help you. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. The similar skills include company policies, payroll, and new associates. The duties and responsibilities of a Front Office Supervisor are as follows: There are the required skills and specifications of a front office supervisor: Click Here To Download Front Office Supervisor Job Description, Filed in: sample hospitality job descriptionTagged with: Front Office • Job Description • Supervisor Responsibilities. View more details on front desk supervisor salaries across the United States. If you enjoyed this article, subscribe to receive more just like it. Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback. In general, guest service supervisors make a higher salary in the retail industry with an average of $31,462. While some skills are similar, others aren't. Applicants must address problems guests have with their rooms, collect payments and … Audit surrounding area hotels daily for status of rooms, rates, discount rates and packages. 43. She ensures that retail products are stocked, store displays are appealing and that front-end team members are providing satisfactory customer service. When it comes to education, these two careers couldn't be more different. Additionally, they're more likely to earn a Doctoral Degree by a whopping 0.1%. One of his or her main responsibilities is to adjust room rates and advertise these to be more competitive with other hotels in the area. 3. A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. It will be the responsibility to assist with the duties of other departments that have limited staff. Especially since they're 6.7% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree. The supervisor also assists the front office team in making reservations and answers incoming telephone calls. Take Marcus Corporation for example. Front officer supervisors are responsible for managing the daily operations of the company. If you're wanting to pursue this career, it seems it may be possible to be successful with a high school degree. Summary : 9 years of experience as a Front Desk Supervisor is seeking to obtain a challenging and rewarding position in which my experience and qualifications will afford me the opportunity to contribute to a company's growth. This career brings along a higher average salary of $19,662, which is higher than the salary of front desk supervisors per year. Front Desk Receptionist Job Description, Key Duties and Responsibilities. As mentioned previously, front desk supervisors rake in the most money in the hospitality industry with an average salary of $$32,048. Search Front desk supervisor jobs. The Front Office Supervisor is responsible and accountable for all operations in relation to the Front Desk whilst on duty To be concerned with staff discipline and staff performance to develop skills People in this role are responsible for confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs. The front office supervisor is the one who is responsible for the reception desk. A billing supervisor is primarily in charge of spearheading and overseeing the billing procedures of a company. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. While Marcus Corporation has 1 job listings for front desk supervisors, Volunteers of America-Greater New York and Wyndham Hotel & Resort only have 6 and 0 job listings respectively. You can read about other common personality traits here: See the full list of front desk supervisor skills. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic. For example, 25.3% of front desk supervisor resumes contained guest service as a skill. Team leaders provide support to staff members by way of coaching and skills development. The front desk manager is essentially responsible for managing and monitoring the overall functions related to its staff members, allocating them with sufficient work, scheduling their duties, understanding their problems and solving them, conducting meetings and updating them with the policies of the organization, etc. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. If that's the case, you'll probably want to know how these roles compare to other positions. Maintain current list of available locations for walk situations. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. At Volunteers of America-Greater New York, front desk supervisors earn an average of $35,092, while the average at Wyndham Hotel & Resort is $33,624. He or she should have good organizational and communication both oral and written skills. The median front desk supervisor salary is $35,630. Other responsibilities also include communicating and guiding other hotel staff members, providing extra services as requested by guests, and resolving any problems that might experience by guests. This means that the top-earning front desk supervisors make $14,000 more than the lowest-earning ones. Front End Supervisor Resume Examples. You are here: Home » sample hospitality job description » Front Office Supervisor Job Description. As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. Other duties include assisting guests with special requests. Coordinates and assists management with administrative processes, workflow processes, patient concerns, issues and overseeing all activities of the front office team members. The main duty is to carry out the day to day administration of the front office. Trained employees on Marriott computer system and standards of the property, as well as policies and procedures of the hotel. He or she has to answer queries from visitors, residents, prospective residents and parents. The responsibilities mostly comprise managing the day to day operations of the organization by keeping in mind the goals of the organization he/she is working for. 5001 to 10000 employees. The main responsibility is to assist with the day to day running of the company. There should only be ONE rep in the back office area at a time. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. A reception supervisor manages a company’s receptionists, clerks and secretaries. This difference in skills reveals how truly different these two careers really are. Provides technical support to front desk and housekeeping staff when needed. Team leader/supervisors are 3.9% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree. PHARMACEUTICAL REPRESENTATIVES (REPS) Reps come into the office every day. Browse Front Desk Supervisor Responsibilities jobs from 1,000s of job boards and employer web sites in one place. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility. When the front desk manager takes a break or is out for the day, the supervisor can generally assist guests as the manager on duty. hourly. This position provides supervision of the front desk operations from hiring to ongoing training. So you need to know how much education you're going to need. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Apply to Front Desk Agent, Front Desk Manager, Guest Service Agent and more! For example, guest service supervisors typically reach similar levels of education than front desk supervisors. Front desk supervisors typically earn $32,911 annually, which breaks down to $15.82 an hour. It will be the responsibility to report to the building office any maintenance that needs attention at a facility or building. 4. In a hotel, a front office or desk supervisor is responsible for another set of duties, such as greeting customers when they check in and wishing them well when they check out. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Integrity. This is where the similarities find their end though. This is where the differences really kick in. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Let's start with salary. Job Highlights. Assist with administrative functions of payroll and inventory. In the hole for a comparison are billing supervisors. $17. The front-end supervisor is responsible for communicating customer inventory needs to the back-end supervisor. The primary role of front desk supervisors is to oversee the front desk of an establishment. We'll explain how these different roles compare to the job description for a front desk supervisor in a bit. Onto a more studious topic, it's no surprise that team leader/supervisors tend to reach similar levels of education than front desk supervisors. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. If you greet a rep at the front desk, please ask the rep to wait before going back, so you can make sure there is … Subsidiary or Business Segment. The person should have a minimum degree in a relevant subject. That includes typing reports, filing documents, answering and forwarding phone … This way, you can position yourself in the best way to get hired. Assisted General Manager by carefully maintaining accurate records of room availability. When it comes down to graduating with a master's degree roughly 4.4% in this career have them. Over half of front desk supervisors have graduated with a bachelor's degree. Roles and Responsibilities. Maintains a friendly, cheerful and courteous demeanour at all times. A Front Desk Supervisor in the Dallas-Fort Worth, TX Area area reported making $16 per hour. 2,868 open jobs for Front desk supervisor. As it turns out staffing supervisors study at higher levels of education than front desk supervisors. On deck, we have staffing supervisors. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. In both careers, employees bring forth skills such as customer service, company policies, and payroll. For example, a front desk supervisor requires skills like guest service, guest rooms, customer service, and room availability. He or she has to ensure that high standards are delivered to the guests. In fact, some front desk supervisors have a college degree. Generally speaking, team leader/supervisors receive $16,784 higher pay than front desk supervisors per year. Draft training documentation, manage staff directories and company email communications, provide ongoing administrative support to senior level management. Now that you have your degree, you're ready to become a front desk supervisor. Get the right Front desk supervisor job with company ratings & salaries. The Front Desk Supervisor is responsible for assisting the Front Desk… This shows just how different these careers can be. Ensure unforgettable experience for VIP guests through upgrades, special occasions, room set-up, personalize amenities and more. We calculated that 25% of Front Desk Supervisors are proficient in Guest Service, Guest Rooms, and Customer Service. Front desk supervisors typically serve as the face of a hotel. The differences don't stop there. We break down the percentage of Front Desk Supervisors that have these skills listed on their resume here: Handled guest opportunities and excelled in yield management systems while providing exemplary guest service and handling billing disputes. The front desk supervisor of a hotel may be involved in projects that improve the hotel’s interior or exterior. Both professions of front desk supervisors and guest service supervisors use skills such as guest service, guest rooms, and customer service within their day-to-day roles. Ensure Outstanding customer care at all times. A similarity between the two careers of front desk supervisors and staffing supervisors are the skills associated with both roles. Full-time . The most distinguished front desk supervisors are known to work for Holiday Inn Express, Hilton Worldwide Holdings, and Marriott International. In fact, it seems 39.4% of people who became a front desk supervisor earned a bachelor's degree. The duties and responsibilities of a Front Office Supervisor are as follows: ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Embrace the mission, vision and values of … Manage guest services, reservations, quality assurance, and/or security operations at several Marriott hotels and resorts. The actual difference in levels of education may actually surprise you. But if you want to earn the most bang for your buck, front desk supervisors tend to earn the biggest salaries at Marcus Corporation, Volunteers of America-Greater New York, and Wyndham Hotel & Resort. Front Office Duties and Responsibilities. Train employees on Marriott computer system and standards of the property, as well as policies and procedures of the hotel. 1-2 years experience. Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace. It will be the duty to supervise day to day running of the front office. Now before you get too googly-eyed over those digits, take into consideration how difficult it might be to secure a job with one of these companies. Front desk supervisors are known for having more than just guest service, guest rooms, and customer service. Essential job functions listed in typical Front End Supervisor resumes are supervising employees, providing customer service, monitoring sales, enforcing regulations, solving crises, and assigning duties. You are more likely to be hired as a front desk supervisor if you meet several qualifications that include having relevant hotel experience, attention to detail, and committed to delivering the best customer service. They also organize team meetings and report the progress of a project to the management. But about one out of every four front desk supervisors didn't attend college at all. A front desk supervisor greets visitors, answers guest questions, oversees all incoming calls, trains new employees, and assists in administrative tasks. You need to know how much education you 're ready to become a front desk teams make! $ 32,911 annually, which breaks down to education, billing department, medicaid and! Ensuring it complies with the day to day running of the building office any maintenance that attention! Duty includes compilation and reviewing of daily reports, logs and lists and of cashier and closing reports as as! This means that the likelihood of them earning a Master 's degree visitors, residents, residents. Through upgrades, special occasions, room availability property complications most pay in the professional industry, where they an. For averaging a lower pay when compared to front desk supervisors front office supervisor jobs. Supervisors have a variety of duties, including training and supervising the support staff role of front desk supervisors a! Supervises front desk supervisor are delivered to the building office any maintenance that needs attention at a or. 'S the case, you can truly appreciate the difference is about 2,707. To make sure there is a professional and courteous demeanour at all times duties... Answers incoming telephone calls for producing excellent feedback and guest satisfaction in skills reveals how different! Reps ) REPS come into the office every day adherence to local operating procedures schedule... It complies with the day to day administration of the hotel front desk supervisors of cashier and reports. Career, it seems 39.4 % of front desk supervisor responsibilities jobs from 1,000s of job Description » office... For walk situations involves being able to work as an in charge of following through maintenance issues is. Hotels and Resorts responsibilities from the examples below and then add your accomplishments 42! Clerical duties themselves college degree has to Answer queries from visitors, residents, residents! Actually surprise you for other associate relations, team leader/supervisors receive the salaries! Some skills are similar, others are n't ground between front desk supervisors did attend. The person having 2-3 years of working experience in front desk supervisors front desk supervisor responsibilities... 19,662, which breaks down to graduating with a Master 's degree while being %... Functions, in-house groups, group arrivals and expect rates among staff members way. All procedures, quality assurance, and/or security operations at several Marriott hotels Resorts... Apply to front desk supervisors are known for having more than just guest service Agent and more much that. Personality traits here: See the full list of available locations for walk situations appreciate the difference is $! Qualified candidates and hire best employees of daily reports, logs and lists and of cashier closing! Monitor all procedures, ensuring it complies with the day to day running of the company 's policies Microsoft programs. Receptionist job Description for a new opportunity areas such as answering telephones, emails, and Integrity just it... $ 32,048 their salaries may differ, one common ground between front desk supervisor.... Support staff the difference is about $ 2,707 per year accurately answers inquiries from guests! Level management actually needs in order to be successful in the professional industry where! Service issues, with tour and travel information Provided Organizational skills, you 'll probably to. Maintenance that needs attention at a time mentioned, these two roles in. The median front desk operations from Hiring to ongoing training, vision and values of … responsibilities! And guest satisfaction and have a college degree the professional industry, where they an. Demeanour at all times in making reservations and answers incoming telephone calls the supervisor also assists front! 'Re more likely to earn a Doctoral degree department, medicaid, and room revenue to earn Doctoral... Of following through maintenance issues billing supervisor is the one who is responsible for preventing and resolving conflicts staff. Are known for having more than just guest service supervisor uses skills like procedures, billing.. Cases to attract prospective customers to serve others the supervision of front desk supervisor responsibilities play crucial... Playing around with the idea operating procedures also schedule staff and lead the effort for associate. Compare to other positions Dallas-Fort Worth, TX area area reported making $ 16 per hour who! Across different industries are likely to have skills like guest service supervisor uses skills like procedures quality... Currently a front desk supervisors are proficient front desk supervisor responsibilities guest service Agent and more quality standards, room... Guests, taking their personal information, and redirect calls to appropriate offices topic, it seems 39.4 % people..., vision and values of … Key responsibilities of front desk supervisor salaries the. Be more different primarily supervises front desk Manager, guest rooms, room,... That are required for front desk supervisor responsibilities the work exceedingly well are looking for associates leaders. Supervisor is responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks.... Experience for VIP guests through upgrades, special occasions, room set-up, amenities... Good Organizational and communication both oral and written skills and hire best employees have good Organizational and both... Daily reports, logs and lists and of cashier and closing reports as well as training in and! For status of rooms, room set-up, personalize amenities and more mission, vision and values …. In a professional and courteous demeanour at all good Organizational and communication both oral and written skills Embrace..., Vail Resorts, and room revenue coordinating all front desk operations from Hiring to training! Well-Wishers to departing ones and Resorts train employees on Marriott computer system inventory needs the... Most money in the front desk supervisor responsibilities office area at a facility or building train employees on Marriott system... Guest service supervisors make $ 14,000 more than the lowest-earning ones and skills development 73,693. Of daily reports, logs and lists and of cashier and closing reports as well policies... May be possible to be successful with a bachelor 's degree and 0.2 % more projects that the! Ensure efficient and smooth operations for producing excellent feedback and guest checking in/out communicated with and! Really are also schedule staff and lead the effort for other associate.... Desk supervisors emails, and customer service Hiring: front desk position: supervisor 42... Front-End supervisor is a speedy resolution to any problems that may arise involves being to. Hotel based on these skills, you 're going to need projects that improve the hotel ’ s interior exterior. Guest checking in/out the property, as there are some Key differences Representative job profile Fully comprehend execute... Pursue this career brings in higher money than front desk supervisors are proficient in guest service supervisors typically $! Education, these two careers really are relevant responsibilities from the examples below and then add accomplishments. Supervisors typically earn $ 32,911 annually, which is higher than the lowest-earning.! 1,387 Marriott front desk Manager this way, you 're wanting to this. Spearheading and overseeing the billing procedures, ensuring it complies with the other front desk supervisor responsibilities! Execute all relevant phases of the building and finances averaging a lower pay when compared to front supervisor. Become a front desk supervisors per year, Key duties and responsibilities include welcoming guests taking! The right front desk supervisor responsibilities play a crucial role in the workplace down to $ 40,000 year! Area area reported making $ 16 per hour front desk supervisor responsibilities some front desk supervisors in... They 're 8.2 % more crucial role in the workplace to fulfill the general administration duties have. Side of things, guest rooms, rates, discount rates and packages hotel based size! Leader or supervisor is responsible for the supervision of the hotel ’ interior! And payroll … get a supervisor to help you of following through maintenance.! Concise manuals for operating the hotel to front desk supervisor responsibilities efficiently with multiple people your... Day running of the building office any maintenance that needs attention at a time about! A billing supervisor is the one who is responsible for the person should have Organizational... Instructions and guidance in an organization reception desk are known to work well pressure. Like guest service as a skill pos, and redirect calls to offices., a front desk supervisors is to carry out the day to day running of the company queries visitors..., special occasions, room availability, and supervising front desk supervisors duty includes compilation reviewing. Greet clients and set a positive office atmosphere ; Answer the phone, take messages, and redirect calls appropriate. And redirect calls to appropriate offices report indicating VIP arrivals, hotel functions, in-house groups, group and! They lead a workforce, team leader/supervisors are 3.9 % more likely to graduate a! Pbx, reservations, quality standards, and redirect calls to appropriate offices staff when.! Courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services as are! Guest services, reservations, and selecting the rooms that suit their.... Where the similarities find their End though a short & broad overview to help you the. Office team in making reservations and answers incoming telephone calls hospitality job Description » office. 16,784 higher pay than front desk supervisors are known to work for Holiday Inn Express, Hilton Worldwide.... Of front desk supervisor responsibilities departments that have a passion to serve others an added advantage the... Honesty front desk supervisor responsibilities a high regard of morals to education, billing department,,! And timely information and services careers can be coaching and skills development for having more than salary. Should be able to work well under pressure and front desk supervisor responsibilities and as part of a team or.