Flexible, detail-oriented Hotel Manager with 15+ years of experience greeting and accommodating guests, overseeing the daily expenditures of hotels and managing advertising campaigns. Responsible for all front of the house hotel operations for this 1200 room property. Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive. Responsible for the preparation of property budgets and ensure purchases are within the budget. Administrative and operational responsibility for staff. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. Supervised management of housekeeping, front office, security and building/grounds maintenance. Ensured the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen. He makes the employees work systematically and any malingerer, if found, would attract his wrath. Conduct employee performance evaluations as prescribed, control staffing. Ensure the property is well maintained and that all mechanical equipment is in good working order. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become, Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate, Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop. Coordinated and implemented sales and marketing activities for the property. Conducted weekly walk thru with the Director of Engineering, Director of Food and Beverage and Director of Housekeeping. The Hotel GM is regarded as the ambassador for the brand and the hotel and hence the job description of these managers are not limited to any specific set of tasks, but the most common duties listed in the Hotel General Manager Resume … Monitors inventory of supplies and equipment, ensuring purchases are made within budget. Creating procedures for handling reservations, cancellations, no-shows reducing errors and adjustments. Oversaw the overall operation of this 354 room hotel. Participated as part of the Sales team in hosting fam. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub-departments. Look to the Resume Checklist below to investigate how Receptionist, Hospitality, and Resort Experience match up to employer job descriptions. Hotel General Manager Resume Sample A hotel general manager oversees all the tasks necessary to keep the establishment running, and that may include a facility such as a hotel, or a bed and breakfast, … Ensure compliance with corporate policies and procedures. Coordinate all events that take place in the conference rooms in the hotel. Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. A hospitality resume objective or resume summary will grab the hiring manager’s attention. interact directly with pet parents and provided outstanding customer satisfaction, ensure the health and safety of all pets and associates as well as adhering to all established policies and procedures, Complete daily/weekly audits, generate reports to view customer comments, submit incident reports for both pets and employees, participate in monthly conference calls, Interview/hire new employees, conduct new hire orientation and training. Drove significant improvement on guest service scores. Oversaw Maintenance staff in preventive maintenance and special projects. Responsibilities included developing and managing business plans, budgets, and revenue management. Hotel General Manager. Ensure brand standards are up help and preventative maintenance programs are in place. Established procedures for work of housekeeping staff and planned work schedules and to ensure adequate Customer service, Assist team members to set and achieve goals, Delegate effectively while enforcing policies, Train, coach and instruct team members on company policy, culture and sales techniques, Work with 3rd party vendors for special events and day to day operations, Listen attentively to resolve any guest, employee or vendor issues with problem solving skills, Review scheduling and adjust daily based upon business levels to optimize budgeting, Review and implement departmental standard operating procedures to enhance effectiveness, Mentor Front Desk Managers and ensure proper service levels and training are being conducted for all levels, Promote and recognize opportunities to provide guest service above and beyond all expectation and monitor correct handling of all guest requests, Examine and correct inefficiencies in Front Office operation; of maximizing and increasing sales and/or yield; of reducing costs without affecting the level of service or product, Handle customer comments and complaints and take swift corrective action, Perform any other reasonable duties as required by the Executive Director of Front Office. Accurately sold rooms and make reservations. Refer also to Hotel General Manger Resume sample. Responsible for the preparation of property budget and forecasts. Responsible for the overseeing of pre-arrival and departure assistance of VIP guests, Provided leadership and direction to all facets of operations, Managed and prepared company finances through general bookkeeping (A/P & A/R). Developing and maintaining a team … Manage operation for 9 Front Desk representatives, 7 Housekeeping. Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, local property activities and goals. Looking for cover letter ideas? Exceeded guest satisfaction scores over 95% in all areas, Increased associates' morale and resolved labor relations issues, Implemented Manager on Duty program resulting in higher management exposure, Developed an evening management team focused on high performance of anticipating guests needs, Conducted multiple property inspections each night to ensure staff efficiency and productivity, Increased customer service scores by having associates initiate conversations with the customers, Develop additional selling skills with associates on how to recommend additional products and services to increase sales, In charge of weekly payroll, associates schedules and pet training schedules, Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs, Took underperforming branch level of customer service to number one in the region, Increased sales and customer service scores in the Pet Hotel and exceeded yearly sales by over $45000.00. Responsible, … Implement stringent food cost controls. Wrote catalogs, course guides and training brochures that enhanced the front office associates understanding of guest experience and loyalty more effectively. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit. Responsible for reconciling accounts, bill paying, budgeting and generating proposals and invoices through programs such as QuickBooks and database management systems, Formulated financial plans in accordance with budgets, Assisted in preparing rental contracts for property tenants, Communicated with multiple suppliers and ensured timely delivery and maintenance of inventory, Supervised and provided in-house technical support to hotel maintenance staff, Delegated tasks and coordinated employee schedules, Inspected and evaluated room upkeep daily to ensure exceptional guest accommodations, Provided a professional and friendly service to accommodate guests' demands and employee satisfaction. Hotel Management, Front Office, and Reservation Management represent a very decent share of skills found on resumes for Hotel Manager … Processed all AP and AR accounts within the company. Reviewed daily reservation reports, communicated relevant information, and followed-up with appropriate departments prior to guest arrivals, Prepared and conducted daily shift briefings, addressing guest requests, concerns, departmental goals and VIP status, Dealt with and resolved all guest issues, initiating compensation when warranted, Partnered with appropriate departments managers, regarding guest concerns, following up to assure timely resolution, Charged with implementing new and creative guest amenities, Maintained lobby presence, elevating the atmosphere to reflect the 5 Diamond standard, Mentored the international hospitality students, Coached and motivated the staff, provided leadership to cross functional teams, Collaborated with various department personnel on work study teams, focused on guest experience and strategic cost savings initiatives. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Maintained proper operation of all Front Desk computers and office equipment. April 2011 – Present. Extend their stay. Candidates for this job usually make display of a hotel management degree in their resumes. Worked directly with Executive Committee regarding hotel operations, in addition to constant communication with all hotel departments. Established standards for personnel performance, service to patrons, room rates, credit and type of patronage to be solicited. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. 2 Laundry, 1 Maintenance, 3 Public Area Department representatives, Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Maintained high customer service scores by developing and implementing goals and objectives for Executive Committee members increasing service scores by 1 percent over 2010. Stitch your bullet points to the job ad like a hotel logo to a stolen … Create headers for “Leadership … Coordinated new carpet project throughout all guest rooms and corridors. Hotel Restaurant And Travel Administration. Directly manages the hotel staff on a daily basis; supervises approximately 8 associates on the property. Hotel Manager after two years. Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities. Exceeded company year over year goals resulting in bonus payouts. Manage 250 room property with $5.5 million in annual revenue. Maintained a high level of cleanliness in 116 rooms. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Continued focus on customer service. Promote 100% guest satisfaction throughout the property. Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training. Responsible for monthly procurement of supplies and Capex expenditures. Coordinated payroll, accounts receivable and deposits. Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards. Directed day to day activities of Front Desk/Audit, Maintenance, Housekeeping, Food & Beverage, and Marina of 57-room resort hotel. Creating and adhering to a practical hotel budget, focusing on cutting costs when possible. Common work activities listed on Hotel General Manager example … Supervised ten employees and handled all customer check-ins and checkouts. Hotel Manager Resume: Sample & Writing Guide [20+ Tips] 1. Consistently deliver results that contribute to the overall performance objectives for business revenues, guest and employee satisfaction. Coordinated and implemented sales and marketing activities of the property. Responsible for analyzing P&L statements, developing operation budgets, forecasting and capital expenditure planning. Increased room revenues … New York City NY • (123) 456-7891 firstname.lastname@example.org. Monitor collection of in house guest balances and direct bill receivables. Managed 45 direct reports in luxury property including Guest Service Agents, Concierge, Bellmen, Doormen and PBX Telephone Operators, as well as the daily operations of the front office. I have often heard great things about Extended Stay Hotels, and for this reason, I am enclosing a resume with this cover letter for consideration of your Hotel Management … Manage property operations to assure optimum performance in guest service, employees, sales & marketing, property appearance, and P&L control. Formulated and created the "experience" for hotel guests by leading the C3 Committee. Developed employees-access their talents, motivate them and achieve the buy-in dedication. Hotel Manager Resume. Hotel manager resume description includes a duties and responsibilities of the hotel manager. Demonstrated visible operational leadership and management to the hotel staff. Became an acting Hotel Manager in 2006 which expanded supervision to all aspects of hotel operations, accounts receivable/payable, inventory management, staffing. Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports. feet of conference space, Manage hotel employees and outlets to maintain the highest level of customer service, Problem solve and troubleshoot any guest or employee issues that arise, Supervise maintenance, supplies, renovations and furnishings, Carry out inspections of property and services, Utilize guest feedback to improve overall experience for present and future guests, Accountable for overseeing all aspects of day-to-day operations including both front of house and financial management, Maintained statistical records of customer accounts and in house expenses, Major contributor to recent updated marketing strategies and business promotions, Delivered excellent customer service while maintaining the correct handling of any clientele complaints, Led daily personnel conferences with focus on updated objectives and detailed responsibilities. Participated in budget meetings for 2009 and 2010. Developing marketing strategies and incentives for staff in an effort to maximize hotel occupancy and revenue. Supervised cleaning staff in all their duties, Handled all money that came in and out of hotel and made cash deposits, Rented available apartments and rooming houses, Supervised all repairs and maintenance on hotel, apartments and rooming houses, Answered all telephone calls and directed them to the appropriate right parties, Assisted the owner with various tasks that include payroll, bank deposits, registering the rooms and apartments with Housing Prevention and Development, Used all business machines which include faxing, adding machines, copy machines and computers. Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve. Received a high level of accreditation on Trip Advisor. Completed $10 million dollar renovation in 2013. Planning efficient work schedules for hotel staff while reducing overtime by 30%. Excellent in computer so as to keep customers details by creating their own … When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that … Improved hotel rating on Tripadvisor.com from 22 out 24 worst to 6 out of 24 by implementing new strategies and improving customer service, Increased revenue by implementing new ideas that resulted in full occupancy daily, Earned recognition of owners and clients on a consistent basis for excellent performance. Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines. Let’s focus on an effective bullet point from the resume sample above and dissect why it’s a good model. Trained staff in delivering utmost levels of customer service in greeting customers that come into the store, Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget, Hotel Restaurant Institutional Management. Held multiple positions while working at the hotel, (F&B Outlet Manager, Overnight Hotel Manager, Housekeeping Manager and Front Office Manager). Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events. Renegotiated several contracts in order to reduce expenses. Ensure that all employees are trained for their positions to maximize service, production and efficiency. Started as a Front Office Manager in 2003 and then promoted to Ass. Find out what is the best resume for you in our Ultimate Resume Format Guide. Supervised all aspects of employment for property staff (recruiting, hiring, training, scheduling, leadership, supervision, and motivation, proper delegation of tasks, retention and termination), Processed all payroll and handled all bookkeeping. Performs trend Analysis and forecasting for effective revenue management. Accepted the position of Hotel Manager at 100 room casino property. Interviewing and hiring capable and … Directed the management of the front office, housekeeping, engineering, night audit, mini-bar, in-room dining and security. Conducted quarterly safety meetings and daily meetings with Assistant Managers and Head Housekeeper. tours, sites, presentations and networking events. Meet with all department heads weekly including the Director of Sales, Chief Engineer, Executive Housekeeper, and Front Office Manager to ensure that the hotel runs efficiently. Help increase revenue and maintain 100% occupancy with casino marketing strategies, Manage and develop 50+ team members, and supervisors, Create new inventive ways to fine tune all hotel operations through constant review and modifications, Manage all monthly, quarterly, and yearly budgets, Send monthly business reports to Casino GM. Conducted interviews, orientations, training, completed evaluations, and processed all new employee paperwork and updated job descriptions. Guest Service Representative: Resume Example. Implemented standard operating procedures for our front desk, housekeeping, and restaurant teams 2015. Responsible for managing all departments of a 3 star boutique hotel with 105 rooms and 35 union employees. Profitably improved revenues and in 2009 reached highest GOP in the 10 years history of the hotel. Responsible for upgrading menu in continental breakfast to include many new items and improved, Weekly scheduling of hotel and restaurant teams, Weekly/ Monthly ordering of supplies for hotel and restaurant, Review of monthly financial statements, P&L and budgets. Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues. A boutique hotel consisting of 70 Guest rooms, 1 Banquet Hall, and 20 staff members including Front Desks & Housekeepers. Demonstrates promotes a 100% commitment to providing the best experience for guests. Successfully resolved aging accounts receivable issues resulting in no bad debit write offs. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Direct and coordinate the food & beverage operations. Use a standard resume format, such as the one in this hotel management trainee resume sample, but where you would put work experience, play up your selling points. Monitored and coordinated all aspects of customer and guest relations. Implemented new core standards though out the property with a primary focus on customer service, Make it right and the Tell Me Tree. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Participated in budget preparations along with Quarterly forecasting to ensure budget goals are achieved. P & L management achieved profitability through revenue growth and cost control. Responsible for 230 acres of property; 1,501 guest rooms and over 445,000 sq. Selected to serve on the (Leadership Committee) with the focus on devising ways to improve Cost reduction initiatives. Entered and maintained up-to-date data for each hotel room and its tenants in the hotel database. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Assigned General Manager duties and responsibilities in their absence. Implemented and enforced policies and procedures for hotel staff. Manage labor standards and property level expenses to achieve maximum flow. Maintain and promote positive guest relations through personal involvement and employee involvement. Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees. Spearheaded the yearly renovations and improvements, Winner of the "Ladies in Business and Management" Award for 2011 in the category "Hospitality management", Business Lady Corp BG. Responsible for overall daily hotel operations for a 568 room property with over 78,000 square feet of meeting space producing revenues in excess of $24 million dollars annually. Streamlined business processes and enhanced operational efficiency levels. Ensured good controls were in place using checkbook accounting and wage progress reports. Developed employees and guided their success and professional growth with regulatory meetings. Ensured that employees are following policy and procedures according to the company procedures manual and promoting excellent guest service. Renegotiate better pricing for all linens and hotel amenities purchased for the hotel by vendor sourcing and identifying low-cost suppliers, and reducing overall purchasing costs by 7% annually. Supervise approximately 30 team members in front office operations: Front Desk, Bell Services, and Concierge, Monitor and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations, Overseeing the entire day-to-day operations of a boutique hotel. Manager, Hotel Sales Resume Examples & Samples Oversees business relationship with current hotel partners in each market to generate discounted hotel rates for company Seek out and select other … Planned and monitored work schedule of employees. Assisted in full transitioning of our restaurant menu in January 2015. Quality Inn Oacoma, SD Hotel Owner - Hotel General Manager. Manages budget for current and future expenditures and plan activities accordingly in order to maximize revenues and profits. Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance. Maintained hotel property and executing property improvements. Ensured the efficient management of all departments of the hotel. Manage all F&B outlets (Sports Bar, Fine Dining, and Poolside lounge), Effectively solve all open guest issues, ensuring a memorable stay. Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. The hotel manager … In overall charge of daily … Responsible for conducting both hotels yearly and 5 year capital plans. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. If you want to write a general manager resume that lands you a job, your resume has to cater to the specific needs of a company, and there are three things you should have in mind: Industry: a general manager in a hotel and a general manager … Assisted in developing marketing strategies for rooms and food outlets. Verify that the correct charges and credits are posted to the corresponding guest folio, Collect from $1K-$10K payment/ Make daily deposits, Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift, Complete all process of Payroll and work schedule for over 20 employees/ weekly Forecasting of hotel occupancy / and also monitor overall Budgeting, Provide quotes for room rates and up-sell the guest when possible/Group Sales, Maintain and increased hotel cleanness scores, Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs, Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders, Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily, Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins, Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment, Assist with steward training in addition to developing weekly steward schedule. Generate business by attending networking events, bridal showcases, local chamber of commerce meetings and business after hour events. The information on this site is provided as a courtesy. Increased revenues by 1 percent while total departmental profits increased by 7 percent. © 2021 Job Hero Limited. Experienced hospitality worker (4+ years) with a BA in Hospitality Management. Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting. Prepare schedules; Ensure that staffing is adequate and within established guidelines. Conducted Sales within the community to promote and maintain business relationships to increase occupancy. Oversee daily operations of hotel and restaurant. Resume with a resume name header... 2 coordinates and implements sales and activities. Hotel General Manager is accountable for all hotel activities, including maintenance and cleanliness for preparation... 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