The front desk manager is essentially responsible for managing and monitoring the overall functions related to its staff members, allocating them with sufficient work, scheduling their duties, understanding their problems and solving them, conducting meetings and updating them with the policies of the organization, etc. It will be an added advantage for the person having 2-3 years of working experience in front desk supervision. The front desk supervisors who went onto college to earn a more in-depth education generally studied business and hospitality management, while a small population of front desk supervisors studied psychology and health care administration. Luckily, you came to the right place. Front Desk Representative job profile View more details on front desk supervisor salaries across the United States. The duties and responsibilities of a Front Office Supervisor are as follows: While their salaries may differ, one common ground between front desk supervisors and team leader/supervisors are their skills. When it comes down to education, billing supervisors tend to reach higher levels than front desk supervisors. A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. For starters, front desk supervisors are more likely to have skills like guest service, guest rooms, room availability, and marriott. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Front desk supervisors typically earn $32,911 annually, which breaks down to $15.82 an hour. The duty includes compilation and reviewing of daily reports, logs and lists and of cashier and closing reports as well. Ensure unforgettable experience for VIP guests through upgrades, special occasions, room set-up, personalize amenities and more. People in this role are responsible for confirming reservations, securing room and amenity payments, distributing room keys, and securing maintenance for repairs. The supervisor also assists the front office team in making reservations and answers incoming telephone calls. Each job requires different skills like guest check-ins, room charges, computer system, and patience, which can be used by a front desk supervisor. Let's start with salary. Audit surrounding area hotels daily for status of rooms, rates, discount rates and packages. Front desk supervisors typically serve as the face of a hotel. Then on the other side of things, guest service supervisor uses skills like procedures, communication, pos, and room revenue. hourly. The person possesses supervisory skills in front office. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. If that's the case, you'll probably want to know how these roles compare to other positions. But about one out of every four front desk supervisors didn't attend college at all. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic. Here are the duties and responsibilities that front desk supervisors across different industries are likely to perform in their roles. Full-time . Dallas-Fort Worth, TX Area area. She ensures that retail products are stocked, store displays are appealing and that front-end team members are providing satisfactory customer service. While some skills are similar, others aren't. A Front Desk Supervisor in the Dallas-Fort Worth, TX Area area reported making $16 per hour. But front desk supervisors are paid more in the hospitality industry with an average salary of $32,048. 1,387 Marriott Front Desk Supervisor jobs available on Indeed.com. The three companies that hire the most prestigious. The front-end supervisor is responsible for communicating customer inventory needs to the back-end supervisor. Especially since they're 6.7% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree. The Front Office Supervisor is responsible and accountable for all operations in relation to the Front Desk whilst on duty To be concerned with staff discipline and staff performance to develop skills You can read about other common personality traits here: See the full list of front desk supervisor skills. Maintains a friendly, cheerful and courteous demeanour at all times. A team leader or supervisor is a professional who leads and supervises a workgroup's functionality through instructions and guidance in an organization. He or she needs to fulfill the general administration duties. He or she has to fulfill the jobs such as answering telephones, emails, and distribution of posts. The primary role of front desk supervisors is to oversee the front desk of an establishment. For example, a front desk supervisor requires skills like guest service, guest rooms, customer service, and room availability. PHARMACEUTICAL REPRESENTATIVES (REPS) Reps come into the office every day. Communicated with engineering and housekeeping for guest rooms or property complications. The responsibilities mostly comprise managing the day to day operations of the organization by keeping in mind the goals of the organization he/she is working for. Subsidiary or Business Segment. When it comes down to graduating with a master's degree roughly 4.4% in this career have them. Front Desk Representative responsibilities include: Keeping front desk tidy and presentable with all necessary material Greeting and welcoming desks as they approach the front desk; Answering questions and addressing complaints; Hiring a Front Desk Representative? © 2021 BestSampleJobDescription.com. Provides technical support to front desk and housekeeping staff when needed. Let's find out what skills a front desk supervisor actually needs in order to be successful in the workplace. While Marcus Corporation has 1 job listings for front desk supervisors, Volunteers of America-Greater New York and Wyndham Hotel & Resort only have 6 and 0 job listings respectively. Assist with administrative functions of payroll and inventory. This difference in skills reveals how truly different these two careers really are. That includes typing reports, filing documents, answering and forwarding phone … Assisted General Manager by carefully maintaining accurate records of room availability. Now that you have your degree, you're ready to become a front desk supervisor. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. What Does A Front Desk Supervisor Do? Front officer supervisors are responsible for managing the daily operations of the company. Front End Supervisors coordinate and train Front End Clerks. This is where the differences really kick in. They also organize team meetings and report the progress of a project to the management. The overlapping skill sets may be the only thing these two roles have in common, as there are some key differences. Based on these skills, you can truly appreciate the difference between the two careers. Now, we'll compare guest service supervisors who are known for averaging a lower pay when compared to front desk supervisors. Key Responsibilities of Front Desk Manager. Additionally, they're more likely to earn a Doctoral Degree by a whopping 0.1%. The differences don't stop there. Applicants must address problems guests have with their rooms, collect payments and … Guide the recruiter to the conclusion that you are the best candidate for the front desk supervisor job. Supervisors interview, hire and train receptionists and perform many clerical duties themselves. FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. Search Front desk supervisor jobs. Ensure Outstanding customer care at all times. Summary : 9 years of experience as a Front Desk Supervisor is seeking to obtain a challenging and rewarding position in which my experience and qualifications will afford me the opportunity to contribute to a company's growth. The similar skills include company policies, payroll, and new associates. Both professions of front desk supervisors and guest service supervisors use skills such as guest service, guest rooms, and customer service within their day-to-day roles. The front office supervisor is the one who is responsible for the reception desk. Maintain current list of available locations for walk situations. For example, guest service supervisors typically reach similar levels of education than front desk supervisors. Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback. But a billing supervisor will probably be skilled in billing procedures, billing department, medicaid, and billing system. Other duties include assisting guests with special requests. So you need to know how much education you're going to need. In the hole for a comparison are billing supervisors. Here is a short & broad overview to help you get the idea. When the front desk manager takes a break or is out for the day, the supervisor can generally assist guests as the manager on duty. Their duties and responsibilities include welcoming guests, taking their personal information, and selecting the rooms that suit their needs. As it turns out staffing supervisors study at higher levels of education than front desk supervisors. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. On deck, we have staffing supervisors. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. Front Office Duties and Responsibilities. Roles and Responsibilities. Team leader/supervisors are 3.9% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree. It’s actually very simple. Front Desk Receptionist Job Description, Key Duties and Responsibilities. He or she should have good organizational and communication both oral and written skills. He or she has to work as an in charge of following through maintenance issues. The primary role of front desk supervisors is to oversee the front desk of an establishment. Now Hiring: Front Desk Supervisor We are looking for associates and Leaders that have a passion to serve others! Get a supervisor to help you. However, front desk supervisors can earn anywhere from upwards of $26,000 to $40,000 a year. First up to compare is the job of a team leader/supervisor. He or she has to maintain the coordination with the other departments regarding matters arising such as security of the building and finances. The main responsibility is to assist with the day to day running of the company. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Integrity. 2. The front office supervisor responsibilities play a crucial role in the effective and smooth running of the organization. job description of front office supervisor, duties and responsibilities of front office supervisor, front desk manager job description sample, Accounts Payable Supervisor Job Description, Building Maintenance Supervisor Job Description, Accounting Supervisor Job Profile and Description, administrative coordinator job description, Communication Equipment Operator Job Description, General Manager Job Description And Profile, Communications Manager Job Description and Profile, Client Solution Manager Job Description and Profile, Audience Feedback Manager Job Description and Profile, Commercial Manager Job Description and Profile, Complaints Manager Job Description and Profile. This means that the top-earning front desk supervisors make $14,000 more than the lowest-earning ones. The median front desk supervisor salary is $35,630. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. For example, 25.3% of front desk supervisor resumes contained guest service as a skill. It will be the responsibility to report to the building office any maintenance that needs attention at a facility or building. A similarity between the two careers of front desk supervisors and staffing supervisors are the skills associated with both roles. 2,868 open jobs for Front desk supervisor. Now before you get too googly-eyed over those digits, take into consideration how difficult it might be to secure a job with one of these companies. Meanwhile a typical team leader/supervisor has skills in areas such as inbound calls, safety procedures, quality standards, and process improvement. Assist in scheduling and delegating work to the front desk, reservations, PBX, bell, valet and transportation departments. So much so that the likelihood of them earning a Master's Degree is 1.8% more. The actual difference in levels of education may actually surprise you. So where do you start applying? Essential job functions listed in typical Front End Supervisor resumes are supervising employees, providing customer service, monitoring sales, enforcing regulations, solving crises, and assigning duties. Let's say you're currently a front desk supervisor, but maybe you're looking for a new opportunity. There should only be ONE rep in the back office area at a time. In a hotel, a front office or desk supervisor is responsible for another set of duties, such as greeting customers when they check in and wishing them well when they check out. We break down the percentage of Front Desk Supervisors that have these skills listed on their resume here: Handled guest opportunities and excelled in yield management systems while providing exemplary guest service and handling billing disputes. Coordinate with upper management adherence to local operating procedures also schedule staff and lead the effort for other associate relations. Browse Front Desk Supervisor Responsibilities jobs from 1,000s of job boards and employer web sites in one place. The person should have a minimum degree in a relevant subject. Manage guest services, reservations, quality assurance, and/or security operations at several Marriott hotels and resorts. Here, you'll find extensive information on roles such as a team leader/supervisor, staffing supervisor, billing supervisor, and guest service supervisor just so you can compare job roles and responsibilities. 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